How Click & Collect Works at Rock Bottom Northampton

Shopping for building supplies shouldn't mean wasted time waiting for deliveries or driving across Northampton hoping items are in stock. Our click and collect service combines the convenience of online browsing with the certainty of local availability – browse our 50,000+ products online, place your order, and collect from our Northampton location when it suits you.

Why Click & Collect?

Click and collect eliminates the uncertainties of traditional delivery:

• No Delivery Waiting: You control when you collect, not when a courier decides to deliver
• No Delivery Charges: Collection is free
• See Before You Leave: Check items when you collect rather than discovering issues after delivery
• Easy Returns: If something isn't right, speak to our team during collection
• Add Items: Spot something else you need? Add it to your order on collection

The Click & Collect Process

Step 1: Browse Our Online Range

Visit www.rockbottomnorthampton.co.uk and browse our full product range. You can search by:

• Product name or code
• Brand (DeWALT, Makita, Draper, Stanley, etc.)
• Category (hand tools, power tools, fixings, security)
• Collection (browse curated product groups)

Our online catalogue shows the same products available in our Northampton location. What you see online is what we have in stock.

Step 2: Add to Basket

Once you've found what you need, add items to your basket. There's no minimum order value – whether it's a single drill bit or materials for an entire project, click and collect works the same way.

Review your basket to ensure you have everything needed. Our product pages include specifications and descriptions to help you choose the right items.

Step 3: Select Click & Collect at Checkout

At checkout, choose "Click & Collect" rather than delivery. You'll see our collection location:

Rock Bottom Northampton
Artisans' House
7 Queensbridge
Northampton
NN4 7BF

Complete your order and you'll receive email confirmation with your order reference number.

Step 4: We Prepare Your Order

Our team picks your items from stock and prepares them for collection. You'll receive a collection-ready notification once everything is prepared.

Step 5: Collect During Opening Hours

Visit us during our opening hours to collect:

• Monday to Friday: 9:00am – 5:00pm
• Saturday: 9:00am – 1:00pm
• Sunday & Bank Holidays: Closed

Bring your order confirmation email and identification. Our team will verify your order and have everything ready for you.

What's Available for Click & Collect?

Over 50,000 products are available via click and collect:

Hand Tools

The complete range from our hand tools collection – screwdrivers, hammers, saws, pliers, measuring tools and more from Draper, Stanley, Bahco and Faithfull.

Power Tools & Accessories

DeWALT, Makita and Bosch power tools plus the complete accessories range from our power tools collection. Drills, drill bits, saw blades, sanding discs, cutting discs – everything available for collection.

Fixings & Fasteners

Browse nearly 3,000 different fixings in our fixings collection. From individual boxes to bulk packs of screws, bolts and anchors.

Security Products

Over 2,300 security products including ABUS padlocks, door locks and security fixings from our security collection.

Workwear & Safety

Safety boots, work clothing, gloves and PPE from our workwear and safety range.

Paints & Decorating

Ronseal wood treatments, interior and exterior paints, decorating tools and consumables.

Everything Else

Electrical supplies, plumbing equipment, garden tools, storage solutions, automotive tools – if we stock it online, it's available for click and collect.

Benefits of Click & Collect

Free Collection

Click and collect is completely free with no minimum order value. Whether you're collecting a £5 item or £500 worth of materials, there's no collection charge.

Browse at Your Convenience

Shop online in the evening, on weekends, or whenever suits you. Our online catalogue is available 24/7. Place your order when convenient, then collect during our opening hours.

Check Stock Before Travelling

Our online system shows current availability. Before driving to collect, you'll know items are ready and waiting.

Flexible Collection Times

Collect during any of our opening hours – no specific collection windows or appointments needed. If you can't make it when planned, your order will be held ready for when you can.

No Carrying Heavy Items

We can help load heavy or bulky items directly into your vehicle, making collection easier than browsing in-store and carrying items to the car park.

Tips for Using Click & Collect

Check Your Email

Wait for the collection-ready notification before travelling. This confirms everything has been picked and is ready for you.

Bring ID and Order Confirmation

We verify orders for security, so bring photo ID and your order confirmation email (or note your order number).

Plan for Loading

If collecting heavy or bulky items, ensure you have appropriate vehicle space. Our team can assist with loading.

Call Ahead for Large Orders

For particularly large collections, calling ahead (01604 720272) allows us to have everything staged ready for quick loading.

Combine with In-Store Browsing

Collecting an order? Take time to browse other departments. Our team can add items to your collection immediately.

What If Something Isn't Available?

While our online catalogue reflects current stock, occasionally items may be unavailable. If this happens:

• We'll contact you before you travel to discuss alternatives
• You can choose to wait for restock, select an alternative, or cancel that item
• If we can't fulfill part of your order, we'll only charge for items you collect

Can I Return Items?

Standard returns policies apply to click and collect orders. If an item isn't suitable, speak to our team during collection or on a subsequent visit.

Click & Collect vs Delivery

We offer both click & collect and delivery services:

Choose Click & Collect When:

• You're passing our Northampton location anyway
• You need items quickly and don't want to wait for delivery scheduling
• You want to avoid delivery charges
• You prefer to check items before leaving

Choose Delivery When:

• Items are too heavy or bulky to transport yourself
• You're ordering for a site location rather than collecting in person
• You can't get to our location during opening hours

Start Using Click & Collect Today

Rock Bottom Northampton's click and collect service combines online convenience with local availability. Browse 50,000+ products, order online, and collect free from our Northampton location.

Visit www.rockbottomnorthampton.co.uk to browse our range and try click & collect today.

Questions about click & collect?
Phone: 01604 720272
Email: sales@rockbottomnorthampton.co.uk